I really have no reason to post this, other than I thought it was funny for a customer service person to have even an inkling of a sense of humor, and to play along… that was a priceless moment in an otherwise hectic day.
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Agent: Hello, I’m a Sprint products and services online specialist. May I help you pick the plan that is best for you?
Me: Hello Jessica, are you a real person or are you a robotic android sent from a far away galaxy to trick me into buying mobile services from the evil empire of Zop?
Agent: I fled from Zop a long time ago.
Me: Excellent. In that case, I’m wondering about mobile broadband as a backup to our DSL line.
Me: I’ve been looking at this page.
Agent: I can help you with that. First; may I move this chat to the top of the window? It will be out of the way and I can stay with you in case you run into any problems or if you have any questions. Is that okay?
Me: movement of the window would be fine with me.
Agent: Great!
Agent: Can you see the page below?
Me: Hmm, my Firefox browser didn’t seem to like that. Try again?
Me: Perfect. I can see the window.
Agent: Are you currently a Sprint customer?
Me: I’m a Sprint customer personally, but this is a business inquiry for a client of mine.
Agent: Have you had or used a broadband wireless device before?
Me: I was wondering; this client has Qwest DSL at two locations, and they want to get two mobile broadband cards (one for each location). I have two questions: 1) Is there a price discount if they have two mobile broadband cards and data service plans on their account, and 2) Is there a different, lower data usage plan they could sign up for since they would not be using these data cards as their primary Internet connection?
Agent: We’re running a great new promotion, when you purchase with me online today you’ll get an extra $50 off every device you purchase.
Agent: That’s in addition to any rebates that may be available for the device you choose. Plus, we’ll waive the $36 activation fee and the shipping fees for each device.
Agent: The boradband card would be on a different plan than the phones, but we do not have any specials on the prices of plans, currently we have the 5GB plan for 59.99 a month.
Me: Hmm, that sounds good but they are not ready to purchase just yet. I’m just doing the footwork at this point.
Me: Ok, thanks for your help Jessica. I pray you never have to return to Zop.
Agent: It’s a bad place.
Tags: fun
